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Everything you need to know about our toys, orders, delivery, and more. Can't find what you're looking for? Just reach out — we're always happy to help.

Orders & Payment

Ordering is simple! Browse our store, select the toy you love, choose your preferred size or variant if applicable, and click Add to Cart. When you're ready, head to checkout and fill in your delivery details. You can pay via credit/debit card or Cash on Delivery (COD).

We accept Cash on Delivery (COD) across Pakistan, as well as online payments via credit card, debit card, and bank transfer. All online transactions are secured and encrypted.

Yes — but only before your order is shipped. Please contact us as soon as possible after placing your order or when you receive our confirmation call. Once packing and dispatch has started, the order can no longer be cancelled. Call or WhatsApp us at +92 300 0000000 to request a cancellation.

Yes. You will receive an email confirmation as soon as your order is placed. For COD orders, our team may also give you a confirmation call to verify your order and delivery details before dispatch.

If you need to change your order — such as updating the quantity, size, or delivery address — please contact us immediately. Changes can only be made before the order enters dispatch. Contact us at +92 300 0000000.

Delivery

Yes! We deliver nationwide across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, and all other cities and towns. No matter where you are in Pakistan, we'll get your order to you.

Flat shipping is PKR 300 nationwide. Orders over PKR 5,000 qualify for same-day dispatch. We also offer in-store pickup if you prefer to collect your order directly.

Delivery typically takes 2–5 business days depending on your location. Major cities like Karachi, Lahore, and Islamabad are usually 1–3 business days. Remote areas may take slightly longer. You will be contacted by our courier once your order is on its way.

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your parcel through our courier partner's website. You can also WhatsApp us at +92 300 0000000 for a real-time update on your order.

Our courier will typically attempt delivery again or contact you to arrange a convenient time. Please make sure the phone number on your order is reachable. If delivery fails after multiple attempts, the parcel may be returned to us and reshipping charges may apply.

Products & Toys

Every toy in our store is handpicked against four criteria: it must be age-appropriate, genuinely educational, engaging enough to replace screen time, and safe and quality-checked. We don't stock anything we wouldn't put in our own children's hands.

Each product page clearly shows the recommended age range. You can also use our Shop by Age menu to browse toys specifically curated for your child's stage — from 0–18 months all the way to 12+ years. Still unsure? Send us a message and we'll personally recommend something perfect.

Our Shop by Play menu organises toys by the type of development they support — such as Motor Play, Language Play, Number Play, STEM Play, Pretend Play, Artistic Play, and more. It's a great way to find toys that target a specific skill you'd like to encourage in your child.

Absolutely. Our entire store is built around one mission: reducing screen time by replacing it with toys that are both fun and educational. Every toy builds at least one developmental skill — whether that's fine motor skills, language, numeracy, logic, creativity, or social interaction.

We do our best to restock popular items regularly. If a product you love is sold out, contact us and we'll let you know when it's back. You can also follow us on Instagram or Facebook to stay updated on new arrivals and restocks.

We love helping with gifts! Just message us with the child's age, interests, and your budget and we'll personally recommend the best options. We want every gift from Little Foundations to be a hit.

Returns & Exchanges

We do not accept returns for change of mind. We encourage all customers to carefully review the product description, age range, and images before purchasing. Our team is always happy to answer questions before you buy to make sure you're choosing the right toy.

We're sorry to hear that — and we'll make it right. Contact us within 2 days of delivery with your order number, a description of the issue, and clear photos or a short video of the damage. Once verified, we will arrange a replacement at no extra cost to you.

Exchange requests must be made within 2 days of delivery. Please inspect your order as soon as it arrives. Requests made after this window unfortunately cannot be processed.

To process an exchange you'll need to provide: your proof of purchase (order confirmation or receipt), photos or video of the defect or damage, and the item must be returned in its original packaging with all parts and accessories included.

Safety

Child safety is our top priority. Every toy we carry is reviewed for age-appropriate safety — including small parts warnings, material safety, and durability. We would never stock anything we wouldn't give to our own children. Always supervise young children during play, especially with toys containing small parts.

We stock toys for children from 0 months to 12+ years. Each product clearly states its recommended age range. Our Shop by Age menu makes it easy to find exactly what's right for your child's current stage of development.

Our toys include a wide range of materials — natural wood, BPA-free plastics, soft fabrics, and non-toxic paints and dyes. Material details are listed on each product page. If you have a specific allergy or concern, please contact us before purchasing and we'll provide full details.

We always recommend adult supervision — especially for children under 3 and for any toy that contains small parts, sharp edges, or requires assembly. The recommended age guides on our products are there to help, but every child is different. Trust your knowledge of your child above all else.

Still have a question?

We're real people and we reply to every message. Don't hesitate to reach out.